Terms of Service

1. The Service

CoveredLine provides an AI-powered virtual receptionist that answers phone calls on your behalf, responds to callers using knowledge you provide, books appointments against your calendar, sends transactional text messages, takes messages, and routes urgent calls to a human you designate. Features vary by plan and may change over time.

The Service is a tool, not a person and not professional advice. It uses automated language models and can make mistakes — misunderstand a caller, book the wrong slot, or answer incorrectly. You are responsible for reviewing its output and for any decisions made based on it. The Service is not a substitute for emergency services; it will not reliably handle 911 or life-safety situations.

2. Eligibility & accounts

• You must be at least 18 and able to form a binding contract.
• You must use the Service for a legitimate business and provide accurate account information. You are responsible for everything that happens under your account and for keeping your password secure.
• Notify us promptly at support@coveredline.com if you suspect unauthorized use of your account.

3. Your responsibilities

Because the Service answers and texts real people on your behalf, you agree that:

• You own or control the phone number you connect, and you have the right to forward its calls to the Service.
• You will configure and use call recording, greetings, and messaging in compliance with the laws that apply to you and your callers — including two-party consent, TCPA, and carrier requirements. See our Messaging & SMS Terms and Acceptable Use Policy.
• The knowledge, prices, availability, and other content you give the Service to share with callers is accurate and lawful, and you have the right to use it.
• You will obtain any consents required to let us process your callers' information (see our Privacy Policy).
• The Service asks your callers for permission before texting them and records their answer on your behalf; that consent covers transactional texts from your business sent through the Service only. You will not use caller phone numbers collected by the Service to text them outside the Service without their own consent, and you will not use them for marketing texts. Texts to your own staff are sent only to numbers you have opted in on your dashboard.

4. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which prohibits illegal, harmful, deceptive, and abusive uses. Violating it is a material breach of these Terms and may result in immediate suspension.

5. Plans, billing & trials

• Paid plans are billed in advance on a recurring basis (monthly unless stated otherwise) through our payment processor. Plans include a monthly allotment of talk minutes; usage beyond your allotment may incur overage charges at the rates shown at signup or in your billing settings.
• Free trials, if offered, convert to a paid plan when the trial ends unless you cancel first. We may change prices with reasonable advance notice; changes apply to your next billing cycle.
• Cancellation. You can cancel anytime from your billing settings. Cancellation stops future renewals; it does not retroactively refund the current period.
• Refunds. Except where required by law, fees are non-refundable and partial periods are not prorated.
• Taxes are your responsibility and may be added where required.

6. Third-party services

The Service relies on third parties — including telephony and SMS carriers, calendar providers, AI model providers, and payment processors — to function. Their availability and terms are outside our control, and your use of connected services (e.g., your calendar) is also governed by those providers' terms.

7. Intellectual property

We own the Service and everything in it except your content. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of the business information, recordings, transcripts, and other content you or your callers put into the Service ("Your Content"). You grant us a license to host, process, and use Your Content solely to provide, secure, and improve the Service for you, as described in our Privacy Policy. We do not sell Your Content and do not use it to train third-party foundation models.

8. Availability & changes

We work to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features, and we may perform maintenance that temporarily affects availability. We are not liable for calls missed or messages delayed due to outages, carrier problems, or events outside our reasonable control.

9. Suspension & termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if your use poses a security, legal, or fraud risk, or if required by law. On termination, your right to use the Service ends and we may delete Your Content after a reasonable period, as described in our Privacy Policy.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ACCURATE, UNINTERRUPTED, OR THAT AI-GENERATED RESPONSES WILL BE CORRECT OR SUITABLE FOR ANY PURPOSE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CoveredLine LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATING TO THE SERVICE — INCLUDING MISSED CALLS, ERRONEOUS BOOKINGS, OR INCORRECT AI RESPONSES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DON'T ALLOW THESE LIMITS, SO THEY MAY NOT FULLY APPLY TO YOU.

12. Indemnification

You will defend and indemnify CoveredLine LLC against claims, losses, and expenses arising from Your Content, your use of the Service, your violation of these Terms or applicable law, or your handling of your callers' communications and data.

13. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. You and CoveredLine LLC agree to resolve disputes in the state or federal courts located in Delaware, and each party consents to personal jurisdiction there — except that either party may seek injunctive relief in any court to protect its intellectual property or confidential information.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll take reasonable steps to notify you (for example, by email or an in-app notice). Continued use after changes take effect means you accept the updated Terms.

15. Contact

Questions about these Terms? Email legal@coveredline.com.