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Messaging & SMS Terms

Last updated September 18, 2026

These Messaging & SMS Terms describe how CoveredLine sends text messages on behalf of the businesses that use it, and the rights of the people who receive them. They supplement our Terms of Service and Privacy Policy. Carriers require this disclosure for business texting (A2P messaging).

1. What we send

CoveredLine sends transactional text messages tied to a specific interaction with the business you called, or chatted with on its website - for example, an appointment confirmation for a booking you just made, a link you asked for during a call, a reply in a text conversation you started from the business's website, or a courtesy message when your call couldn't be answered. We do not send marketing blasts, and we don't sell or rent phone numbers for advertising.

2. Consent

  • When you call a business that uses CoveredLine and its receptionist asks whether it may text you, saying yes is your consent for that business to send you transactional texts: the confirmation or link you asked for on the call, and texts about your appointments and things you ask that business for in the future. The receptionist names the business, reads your number back, and asks for a yes or no before anything is sent.
  • When you start a text conversation from a business's website, you consent on the form itself: you type your mobile number and tick a box that is unchecked until you tick it. The box says that business will answer your message by text through CoveredLine, that message frequency varies, that message and data rates may apply, and that you can reply HELP for help or STOP to opt out; it links to these terms and to our Privacy Policy. Nothing is sent until you tick the box and press the button, and the yes is recorded against that business and that number, exactly as a spoken yes is.
  • When you book from a business's website chat and confirm your mobile number by text, you consent on that form too, when that option is switched on: a box, unchecked until you tick it, says that business will text that number one link through CoveredLine, one text per request, that message and data rates may apply, and that you can reply HELP for help or STOP to opt out; it links to these terms and to our Privacy Policy. It covers that one text and nothing else, and if you leave it unticked no text is sent.
  • Consent is per business. Saying yes to one business that uses CoveredLine does not opt you in to any other business on CoveredLine; each one's receptionist asks you separately.
  • Consent to receive texts is not a condition of purchasing anything.
  • Message frequency varies based on your interactions. Message and data rates may apply.

Our SMS Opt-In page shows every consent flow in full: the disclosure the receptionist reads to a caller, word for word, the forms a website visitor ticks in the chat widget, and the opt-in form a business owner completes in their dashboard.

3. Opt out and get help

To stop: reply STOP to any message. Texts from every business that uses CoveredLine are sent from one shared CoveredLine number, so STOP stops all texts sent through CoveredLine, not only the business whose message you replied to; you'll receive one confirmation that no further messages will be sent. To start again, reply START. For help: reply HELP or contact the business directly. You can also reach us at support@coveredline.com.

4. Carriers

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device, and we can't guarantee that every message arrives.

5. If you're a business using CoveredLine

You are the sender of record for texts to your callers, and you agree that:

  • You will only enable texting for lawful, transactional purposes and will comply with the TCPA, CTIA guidelines, and carrier (A2P 10DLC) requirements - including honoring STOP requests, which the Service processes automatically.
  • You will provide accurate business registration information required to send messages through carriers.
  • You will not use the Service to send prohibited content (as defined by carriers and our Acceptable Use Policy), such as unlawful, deceptive, or high-risk category messages that you are not authorized to send.

6. Changes

We may update these Messaging Terms as carrier rules and our features change, and will revise the date above.

7. Contact

Questions about messages? Email support@coveredline.com.