Answers to common questions
Real answers about how CoveredLine answers calls, books appointments, and keeps every business’s data separate.
Getting started
How can I try it before signing up?
Build a free test receptionist for your own business and place a real call to it, no account or card required.
What happens when someone calls your number?
It greets the caller right away, answers questions from what you have taught it, checks your calendar, and books, reschedules, transfers, or takes a message as the call needs.
Does my website need to explain everything already?
No. Thin sites are common, so during setup you can answer a short list of starter pack questions for your industry instead of writing new web pages.
How does it learn about my business?
From the website content it reads in, plus your own answers to the starter pack questions for your industry, all kept in one editable knowledge base.
What it can tell your callers
Can it tell callers your hours and location?
Yes. Hours and directions are two of the standard setup questions you answer, and it repeats back exactly what you wrote, never a guess.
Can it quote your prices?
Yes, if you have given it your prices during setup or in your knowledge base. It never invents a number you have not provided.
Can it take payment over the phone?
No. It does not process payments. If you tell it which payment methods your business accepts, it can pass that along when asked.
Can it explain what your business does or does not offer?
Yes, from your services topic and the rest of your knowledge base, so a caller hears an accurate answer instead of a guess.
Booking and calendars
Which calendars can it connect to?
Google Calendar, or Apple iCloud, Fastmail and Nextcloud over CalDAV, plus a read only ics feed for a calendar that cannot accept a write.
Can callers book, reschedule and cancel through a call?
Yes, directly against real availability on any calendar it can write to, the same way a person would move an appointment for you.
What if I only have a read only calendar feed?
It can still check availability and take the booking, then email you an invite, though it cannot write the event onto that calendar itself.
Can I offer more than one type of appointment?
Yes. List your services and how long each one takes, and callers are only offered a time long enough for the service they asked for.
How does it know which times are actually free?
It reads real availability from your connected calendar before offering any time, and refreshes that during a longer call rather than working from a stale list.
Calls and languages
Can it answer callers in more than one language?
Yes. It can switch to a language a caller starts speaking mid call, then switch back if the caller does too.
Can more than one caller reach you at once?
Yes. It can be on several calls at the same time, so a busy morning does not turn into a busy signal for the next caller.
Can it transfer a call to a real person?
Yes, transfer to a person is included. You decide who it rings for which kind of call, and it can take a message instead.
How are urgent or after hours calls handled?
You decide what counts as urgent and where those calls or messages go, including a different number outside business hours, with an alert sent right away.
Texting and privacy
Will it text my callers?
Only after it asks on the call and the caller says yes, and only about that one business, never anything else.
Can a caller stop receiving texts?
Yes, by replying STOP to any text. Every business texts from one shared number, so STOP stops texts from every business using it, not only yours.
Is my data shared with other businesses on the platform?
No. Each business keeps its own calls, bookings, messages and knowledge base separate, and a caller's history is only shown once they confirm who they are.
Can I get my own data out if I need to?
Yes. Calls, bookings, messages and leads can be exported as CSV or JSON, with a read only API available on our higher plans.
Your team and customization
Can more than one person on my team use it?
Yes. Seats come with owner, admin and member roles, so you control who sees billing, who manages settings, and who only needs call history.
Can I choose the voice it uses?
Yes, from a curated voice library included on every plan, with its own choice available for each language you turn on.
Does it connect with the tools you already use?
Yes, through a private Zapier app, signed outbound webhooks, and a read only export API, covering what those tools need without a page for every app you use.
What happens if it does not know the answer?
It says so rather than guessing, and can take a message or transfer the call instead of inventing information your business never gave it.
Do I keep control over what it has learned?
Yes. Everything it knows lives in your dashboard, where you can edit or delete any piece of it at any time.
Still have a question
See full plan details, or start your own free test call right now.